Terms and Conditions

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BY DOWNLOADING, INSTALLING, AND USING OUR MOBILE APPLICATION, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS ("TERMS").THESE TERMS OUTLINE THE RIGHTS AND RESPONSIBILITIES OF BOTH SERVICE PROVIDERS AND USERS ON OUR PLATFORM.

IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OUR APP. IT’S ESSENTIAL TO UNDERSTAND THESE GUIDELINES TO ENSURE A SMOOTH AND ENJOYABLE EXPERIENCE FOR EVERYONE INVOLVED.

1. Definitions

• Service Provider: Individuals or businesses offering various services through the NEXT2ME app.
• User: Individuals who request and utilise services from service providers via the app.
• Services: The diverse offerings provided by service providers to users through the NEXT2ME app.

2. User Accounts

• Account Creation: Users and service providers must create an account with accurate information, including a mobile number.
• Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials.

3. Service Provider Responsibilities

• Service Availability: Update availability within the app and fulfill accepted service requests.
• Professional Qualifications: Possess necessary qualifications and certifications for the services offered.
• Service Selection: Accurately select services provided in the app.

4. User Interaction and Feedback

Users are encouraged to leave feedback based on their experiences, impacting the provider's reputation within the app.

5. Payments and Fees

• Provider Payouts: Providers receive payouts for services rendered.
• Variable Fees: Percentage deducted from payouts varies based on the service.

6. Refund Policy

• Customer Refunds: Generally non-refundable, but refunds are issued if a provider fails to deliver the service.
• Provider Refunds: Adjustments may be made if services are not rendered as agreed.

7. Dispute Resolution

Disputes regarding payments, feedback, or service issues should be addressed through NEXT2ME’s customer support.

8. Termination of Services

• Right to Terminate: NEXT2ME may terminate or suspend your account for conduct violating these Terms.
• Effects of Termination: Account termination ceases the right to use the app.

9. Confidentiality and Privacy

Users and service providers must keep data confidential and comply with data protection laws.

10. Compliance with Laws

Service providers agree to comply with all applicable laws and regulations for the services they provide.

11. Insurance Requirements

Providers may be required to maintain liability insurance and provide proof upon request.

12. Indemnification

Providers agree to indemnify NEXT2ME against claims or damages arising from their services or violations of these Terms.

13. Force Majeure

NEXT2ME is not liable for failure to perform obligations due to causes beyond its control.

14. Modification of Terms

NEXT2ME reserves the right to modify these Terms at any time.

15. Assignment

Rights or obligations under these Terms cannot be transferred without NEXT2ME’s consent.

16. Severability

If any provision is unenforceable, the remaining provisions remain in effect.

17. Limitation of Liability

NEXT2ME is provided "as is" without warranties, and is not liable for damages arising from app use.

18. Communication Policy

• In-App Messaging: Providers must communicate respectfully and professionally.
• Response Time: Providers should respond to inquiries promptly.

19. Governing Law

These Terms are governed by the laws of the United Kingdom.

20. Contact Us

If you have questions, please contact us at: info@next2me.co.uk

21. Acknowledgment of Terms

By using the NEXT2ME app, service providers acknowledge and agree to comply with these Terms.